You may encounter this error”QuickBooks Has Encountered a Problem Sending your Usage Data” when sending payroll services. This error generally occurs when the system Date/Time is incorrect.
In this post, we’ll discuss the causes and solution steps to fix it.
Note: You may also face QuickBooks Error 557
Causes for this error code
- Incorrect Date/Time in your system
- You’ve created an accountant’s copy
Note: The process to fix this issue may complex, you can speak with our experts for a quick resolution. Dial our Toll-Free or speak with our experts.
3 Simple Steps to Fix QuickBooks Has Encountered a Problem Sending your Usage Data
Step 1: Verify your System Date and Time
This step will work with all the Windows editions.
- Click on the date and time at the bottom right-hand side corner and make sure the date and time must be correct. If not,
- Press (Windows+R) keys together and the Run box will pop out
- Type Control or Control Panel in a run box
- Click on Clock and Region
- Select Date and Time
- Click on Change date and time…
- Change the time and date according to your time zone and click OK
- Now click on Change time zone… make sure your time zone should be correct it may cause this problem.
Step 2: Ensure that Accountant’s Copy doesn’t exists
If you’ve have accountant’s copy exists onto your QuickBooks, ensure that it has all the restrictions removed.
To remove the restrictions:
- Go to the File menu
- Select Send Company File > Accountant’s Copy
- Select Remove Restrictions…
- Now follow on-screen instructions
Now close and reopen QuickBooks Desktop. If the same problem still exists, please follow the below steps.
Step 3: Delete any Online Transactions that are ready to Send
- Go to the Edit menu
- Choose Find…(Ctrl+F)
- Click on the Advanced tab
- In the Filter box, choose Detail Level and select Summary only
- Choose Online Status, from the drop-down menu select Online to send
- Choose Posting Status, select Either
- Now click on Find to the top right corner
Now you can see the results:
- If you find any banking transactions, complete their processing.
- If you find a paycheck you will need to delete them. Ensure to print it, so you can recreate, with the same information.
After following all the above steps you’ll no longer face QuickBooks has encountered a problem sending your usage data but in case if the same problem still exists, you can speak with our independent experts. Dial us or leave us your message.