QuickBooks Error OL-221(When Updating Accounts)

QuickBooks Error OL-221 occurs when you’re updating bank accounts using online services. It’s also known as bank feed error code OL-221

In this post, we’ll find the causes for this error and get them fixed permanently in QuickBooks Desktop. We recommend you to contact your bank/financial institution first because there could be a possibility for an ongoing issue from there side too.

Quick Note: You may also face QuickBooks Error OL-301

Causes for QuickBooks Error Code OL-221

1. The temporary server problem at your bank
2. Problem with an internet connection
3. You’re using an outdated Windows or QuickBooks Desktop
4. The company file may have some issues

Things to do before fixing Error OL-221

A. Contact your Bank

We recommend you, contact your financial institution first because there could be a possibility that they’re making some changes onto their server(s) or website(s) and that is the reason for having this trouble in QuickBooks desktop. If they’re running with some issues please wait for 24-48 hours and if they’re not please proceed further with the below troubleshooting steps.

B. Create Company file Backup

1. Open QuickBooks Desktop
2. Go to File > Back Up Company > Create Local Backup
3. Now follow onscreen instructions to create a backup

QuickBooks Error Code OL-221

C. Update QuickBooks Desktop

1. Open QuickBooks Desktop
2. Go to Help > Update QuickBooks Desktop…
3. Select Update Now tab from the top and click Get Updates
4. Once Update is complete, click on Close

QuickBooks Error OL-221

Quick Note: You may also like to read QuickBooks Error OL-304

Important: Process to fix this error code may complex, you can speak with our experts for the quick resolution. TollFree 1-877-353-8076 or leave us your message we’ll contact you.

5 Simple Steps to fix QuickBooks Error OL-221

STEP 1: Deactivate and Reactivate Bank Feeds

Deactivate Bank Feed

  1. Go to List > Chart of Accounts (CTRL+A)
  2. Right-click on the account(s) from the list that causing QuickBooks error code OL-221QB to you and select Edit Account
  3. Click on Bank Feed Settings
  4. Select Deactivate All Online Services
  5. Select Save and Close

Reactivate Bank Feed

  1. Go to List > Chart of Accounts (CTRL+A)
  2. Right-click on the account(s) from the list that causing QuickBooks Error Code OL-221 to you and select Edit Account
  3. Click on Set Up Bank Feeds… and then Yes to close all open QuickBooks windows
  4. Next screen prompts you to enter your bank(s) name and click Continue
  5. Now on the next windows enter your bank Username and Password and click Connect
  6. QuickBooks will take some time to pull up your bank account(s), once it found them LINK the account(s) with a respective existing account
  7. Click Next

STEP 2: Run Verify and Rebuild Utilities

Run Verify Utilities

1. Open QuickBooks Desktop
2. Go to File > Utilities > Verify Data
3. Click OK to close all open windows
4. If QuickBooks doesn’t detect any problem with your data click OK
5. If QuickBooks found some issues with your data click on Rebuild

Run Rebuild Utilities

1. Go to File > Utilities > Rebuild Data
2. Click OK and then Save to create a backup
3. Once rebuild has completed click on View Results
4. If you found 0 issues please proceed further with the below steps
5. If you found any issues with your data, you can speak with our experts

If the above 2 steps do not work for you, please proceed further with the below steps too.

STEP 3: Create a Test company file

The purpose to create a new test file is to find if the problem is with your bank or a company file. To create a new company file follow the below steps:

1. Go to File > New Company
2. Click Start Setup and Skip
3. Now enter the required information and click Create Company
4. QuickBooks may take some time for creating a new company file
5. Once You’re All Set! Click on Start Working
6. Now add your bank account in the test file

If you can download the bank transactions in the Test file
After creating a new test file if you can download the bank transactions that means that your primary company file may have some issues, please contact our experts in order to do more troubleshooting. TollFree 1-877-353-8076

If you can’t download the bank transactions in the Test file
After creating a new test file if the same issue still exists that means your bank needs your confirmation to verify your identity or they’re making some changes on their server(s) or website(s). In this situation, you may need to wait sometime or contact your bank and speak with their QuickBooks experts team.

Quick Note: You may also face QuickBooks Error OL-393

STEP 4: Enable TLS 1.2 Security Protocol

  1. Press Windows+R keys from the keyboard and a Run box will pop out
  2. Type INETCPL.CPL to open Internet Properties
  3. Now click on Advanced tab
  4. Scroll down to the security section
  5. Uncheck the Use TLS 1.0 and make a check on Use TLS 1.2
  6. Click Apply and OK
  7. Now restart your computer

Step 5: Identity Confirmation Request from Bank

Your bank may also ask you for identity confirmation for using online services in QuickBooks Desktop. It generally happens after upgrading QuickBooks or updating the current version.

Also, you need to login to your bank’s website in order to confirm your identity. Please check the notification or message center for confirmation update. You can also contact your financial institution for the same.

After following all the above steps you’ll no longer face QuickBooks error code OL-221 but in case it still exists please speak with our experts. TollFree 1-877-353-8076 or also let us contact you.

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