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QuickBooks Error 15240 occurs when you’re updating QuickBooks Desktop or Payroll. Error Code 15240 typically appears when there is misconfiguration with Internet Explorer settings, Time and Date settings, etc.

In this post, we’ll discuss the causes and solution steps to fix.

You may find the below reasons for this error

1. Internet Connection Error: Unknown Error
2. File Exists: The file you specified cannot be opened. Make sure that it is not being used by some other program.

Quick Note: You may also face QuickBooks Error 15243

Causes for QuickBooks Error Code 15240

1. Improper Internet Explorer settings
2. Incorrect Date & Time in your system
3. Misconfiguration with firewall settings

Things to do before troubleshooting this error

A. Create a Company File Backup

• Open QuickBooks
• Go to File > Back Up Company > Create Local Backup
• Now follow onscreen instructions to create a company file backup

B. Update QuickBooks Desktop

• Close QuickBooks Desktop
• Press and hold down the Ctrl key from the keyboard. Make a double click on the QuickBooks Desktop icon. Don’t release the keys until QuickBooks is open on your computer. You’ll see No Company Open window
• Go to Help > Update QuickBooks Desktop…
• Click on the Update Now tab to the top
• Click Get Updates
• Once QuickBooks update successfully click on Close

Quick Note: The process to fix this problem may complex, you can speak with our experts for a quick solution leave us your message.

6 Simple Steps to Fix QuickBooks Error 15240

Step 1: Run QuickBooks as an Administrator

1. Close QuickBooks Desktop
2. Now make a right-click on QuickBooks Desktop icon
3. Then select Run as administrator
4. If asks, click on Yes to allow user permissions.

Step 2: Verify Date & Time Settings

1. Press Windows+R keys from the keyboard to open Run
2. Type Control and click OK
3. Then click on Clock and Region > Date and Time
4. Click on Change date and time…
5. Enable the changes and click OK

Step 3: Allow Windows permission to QuickBooks Folders

1. Close QuickBooks
2. Navigate to C:\Program Files (x86)
3. Now look for Intuit folder and make a right-click on it
4. Then select Properties
5. Now choose the Security tab and select Advanced
6. Ensure that the owner of the folder is the User group. If not, follow the below steps.

Take ownership of Intuit folder

• Click on Change next to Owner
• Enter User under the object name to select, and click Check Names
• Then click OK
• Now make a check on Replace owner on sub containers and objects
• Then click Apply and OK
• Now you’re back on the Intuit Properties, click on Edit
• Now select the User group and make a check on Full Control
• Then click on Apply and OK

Step 4: Verify Internet Explorer Settings

1. Press Windows+R keys from the keyboard to open Run
2. Type INETCPL.CPL and click OK
3. Go to Advanced tab and under the security section, make sure to check SSL 3.0

Step 5: Verify your Firewall settings

If you’re using a third-party firewall in your computer for security reasons, make sure that the below files have full access to go through from firewall.

• qbw32.exe
• qbupdate.exe

You may need to contact your firewall customer support and they may help you to check about the above files.

Step 6: Reinstall QuickBooks Using Clean Install

Important: This tool doesn’t work with QuickBooks 2020. If you’re facing this error code in QuickBooks 2020. Please do a simple uninstall and reinstall of QuickBooks.

Uninstall QuickBooks

• Press Windows+R keys together to open a Run
• Type appwiz.cpl and click OK
• Under Programs and Features select QuickBooks and click Uninstall
• Click Yes, If prompts you
• Click Next and choose Remove
• Then Next and then Remove
• It may take some time to uninstall QuickBooks from your computer
• Once installation wizard successfully uninstalled QuickBooks, click Finish

Now you can run Clean Install Tool

1. Download and Install QuickBooks Tools Hub
2. Then make a double click on QuickBooks Tool hub icon on the desktop
3. If asks, click on Yes
4. Once QuickBooks Tool Hub is open click on Installation Issues
5. Click on Clean Install Tool
6. Then choose your QuickBooks Version and Product Version (see an image below)
7. Then click Continue

After following all the above steps you’ll no longer face QuickBooks Error Code 15240 but in case it still exists, please speak with our experts. TollFree 1-877-353-8076 or leave us your message.

Related Links

QuickBooks Error 15241	Error 15101
QuickBooks Error 15223	Error 15215