Sometime deactivate button can be grayed out in Quicken because of a data integrity issue. Users may interface this issue with Quicken loans account but in case if deactivate button grayed out in Quicken with any of your accounts please follow the below steps.
Important: If the same problem exists with Quicken for Mac we suggest you to speak with our experts because the process to fix this problem may complex. Reach Quicken Support by dialing 1-877-353-8076
Deactivate button is grayed out in Quicken? No Problem!! We have the solution steps to fix this issue.
NOTE: This post is only for the loan accounts. If your another account (Checking, Saving, Credit Card etc.) deactivate button grayed out please contact our experts. TollFree 1-877-353-8076
Before we come on the solution steps let’s have a look at its causes.
List of causes Deactivate Button Grayed Out in Quicken
- Data integrity issue in Quicken
- Quicken data corrupted
- Quicken isn’t running with the latest release etc.
Quick Note: You may face the below errors when using online services
Simple steps to fix deactivate button grayed out in Quicken
STEP ONE: Make sure Quicken is running with the latest release
- Open Quicken
- Go to Help > Check for Updates
- If Quicken is up to date that’s great or if not you’ll get a notification to install the latest release on the next screen
- Click Yes to install it
- It may take some time or get an exit for installing the latest update, but you don’t need to worry about your work it will be saved.
See the below image to install Quicken latest update.
STEP TWO: Validate and repair Quicken data file
- Go to File > File Operations > Validate and Repair…
- Make a check on Validate File
- Click OK
- Quicken will start the validation process, it may take some time depending on your file size
- Once validation has completed, go through with the DATA_LOG. If you find any errors in it please contact Quicken Customer Service
- If no error in the DATA_LOG please proceed with the STEP THREE for the permanent fix of deactivate button grayed out in Quicken issue.
STEP THREE: Convert the loan account to manual account that automatically download the transactions
Before taking this step make sure to create Quicken backup because if something goes wrong we’ll get the information back.
- Go to Tools > Add Account…
- Click on Loan
- Click manual loan account
- Give the Name and Loan type to your manual account
- Put the information from the previous account like Opening date, Original Balance etc. (See an image below)
- After setting up the manual account, go the manual loan account and select Payment Details and check there must be the only opening balance and balance adjustment if Quicken put any transaction delete it.
- Now press (Ctrl+H) from the keyboard to open Find and Replace window
- For Field select Category and select Exact for the second field
- Select the old account in the third field which was set up to download the automatic transactions
- Once you got the old account click on Find and then click on Select All
- For the Replace select category and for With select your new manual account
- Click Replace Selected
Important: You may warn not making replacement in split but don’t worry changes will be occur
- Now go to your new manual account transactions and choose the first transaction
- Change the category to the new manual account name and move the move from decrease column to the increase column
- Now click Save
Now you’ll have the new manual account and you can see no transactions into old loan account if you want you can delete them
Just to make sure you can contact Quicken loan support for assistance regarding your loan/mortgage information.
After following all the above steps your problem will be fixed permanently but in case if you have any doubts or not sure about the above process please contact Quicken Help center to assist you for the same.
CALL TOLL-FREE 1-877-353-8076